Power the camera OFF when plugging in or unplugging the cable.
When connecting the cable to the camera, you MUST provide some type of strain relief so the cable is not pulling on the connection especially at the camera end, otherwise you will damage the pins in the connector or the connector itself. As an example, you might try looping the cable around the camera strap before plugging it into the camera. I am sorry but we will NOT cover damage like this under the warranty, since this is caused by the end user.
Troubleshooting Connection Problems
If the cable is not making a good connection to the camera or remote, you will loose communication with the remote to camera. If this happens unplug both ends of the cable and replug them back in. This almost always fixes the problem. What is happening is the plug at the camera end (or remote end, but most likely the camera end)is being moved around slightly and the pins in the connection are loosing contact. To fix this make sure you have a good strain relief system in place and that the cable is not loose or able to move.
RED Blinking LED on Remote
If the LED on the remote is blinking red, then it means one of two things:
1. You have a connection problem. Try unplugging the red end of the cable from the remote and plug it back in again. It that doesn’t work try unplugging the cable from the camera to see if that clears thing up.
2. The internal memory or the SD memory card is full. You should make sure the camera is set to record to the SD memory card since it can hold much more video than the internal memory and you should be using a high capacity SD card as the internal memory on most of the camcorders is smaller.
NOTE: If you have the Sony FDR-AX100 or the HDR-CX900, do NOT power on/off the AX100 or CX900 video camera with the remote control. It will lock up the video camera. This is NOT a problem with the remote, but a problem with the AX100/CX900 video cameras. To unlock the camera, you will need to remove the camera battery for about a minute, then install the camera battery and you should be okay.
DO NOT get the connectors wet. There is a small circuit board inside each connector. If it gets wet it will cause the cable to short out. So keep the cable/connectors off of the ground. We have heard of people dragging the cables through wet grass and the cables not working because water got in the opening on the connectors. So, it is your responsibility to make anyone handling the cable knows this. If the cable does get wet, coil it up like the picture up above and laying it out in the warm sun for a day and see if the circuit board can dry out. Most of the time this can fix the problem.
BE CAREFUL when plugging the cable in. Pay close attention to make sure you are plugging the cable in the correct way or you will damage the pins in the cable.
Major problems coaches have with this cable:
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Getting the connectors wet or dirt in the connector.
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Plugging the cable in incorrectly and damaging the pins in the connector.
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Not providing strain relief for the plug at the camera end.
Other users, such as videographers and photographers don’t have these problems.
We have special equipment to look into the connector to see if the pins have been damaged or if they have gotten wet or if you got dirt in the connector. There will be no return or exchanges allowed, if we find damage that is caused by the end user, as this is not a failure of the cable.
Each cable is tested prior to packing.
