Return Policy

Payments

Sideline Power  LLC accepts the following Payment Methods:

  • Purchase Order/Check
  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal

Sales Tax

Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within Nebraska will be charged the applicable sales tax.

Returns

Any returned merchandise must be in its original packaging and in unopened condition. Please note the following guidelines:

  • No refunds on electrical items, special orders, or items over 10 days old.
  • Returns cannot be accepted without a Returned Merchandise Authorization (RMA) number.
  • For warranty claims, please contact the manufacturer directly.
  • Exchanges are only allowed for incorrectly shipped items.
  • Returns may incur a restocking fee of up to 25%.
  • Shipping charges are non-refundable.
  • Returned items must be received within 14 days.

Fees

All fees will be applied to all non-defective returns. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will also now apply.

Order Changes

You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hour to change your order.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Sideline Power LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sideline Power shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Sideline Power shall immediately issue a credit to your credit card account in the amount of the charge.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sideline Power reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sideline Power LLC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.

Customer Information

Any customer information including any email addresses received by Sideline Power will only be used in connection with your order, and will not be sold, or transferred to any third party.

Periodically  Sideline Power LLC may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from Sideline Power LLC then you may send an email to Sideline Power LLC with “remove from email list” in the subject, and you will not receive any further email communications from us.

Security

Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology.

Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.